About this role
Job title: Customer Service Representative
About the Role The Customer Service Representative provides front-line support to customers, assisting with inquiries, orders, and account services. This role is based in Lacey, Washington, and focuses on delivering exceptional service to ULINE customers.
What You'll Do
- Respond to customer inquiries via phone, email, or chat to resolve questions about products, orders, and services.
- Process orders, returns, and exchanges accurately and timely.
- Maintain up-to-date knowledge of ULINE products and policies to assist customers effectively.
- Collaborate with internal teams to resolve issues and ensure customer satisfaction.
What We're Looking For
- Strong communication and problem-solving skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Prior experience in customer service or order processing is helpful.
- High attention to detail and accuracy.
Nice to Have
- Experience with ERP or order management systems.
- Bilingual abilities a plus.
Compensation & Benefits
- Details not specified in posting.