About this role
About the Role ULINE is seeking a Customer Service Representative in Reno, NV to help customers with inquiries, orders, and issue resolution. This role supports the Customer Service team by delivering friendly, accurate service to business customers and ensuring a positive experience with every interaction.
What You'll Do
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Process orders, returns, and exchanges, and track shipments where applicable
- Collaborate with internal teams (sales, operations, and shipping) to resolve customer issues
- Maintain up-to-date product knowledge and order status information to provide accurate support
What We're Looking For
- Previous customer service experience preferred, especially in fast-paced environments
- Strong communication, listening, and problem-solving skills
- Ability to multitask, stay organized, and manage priorities
- Proficiency with basic computer applications and order systems