About this role
Job title: Customer Service Representative
About the Role Uline is seeking a Customer Service Representative in Kenosha, WI to help customers with product and service inquiries, support order processing, and ensure a positive experience. This role supports our customer service operations and contributes to timely and accurate responses.
What You'll Do
- Respond to customer inquiries via phone, email, or other channels and provide accurate product and policy information.
- Process orders, returns, and exchanges in a timely and accurate manner.
- Resolve customer issues by coordinating with internal teams and following up as needed.
- Maintain customer records and log interactions in internal systems.
- Stay up-to-date on Uline's products, pricing, promotions, and shipping options.
What We're Looking For
- Excellent written and verbal communication skills and a customer-service mindset.
- Ability to handle multiple inquiries in a fast-paced environment with strong problem-solving skills.
- Detail-oriented with good organizational skills and ability to follow processes.
- Proficiency with basic computer applications and willingness to learn internal systems.
Nice to Have
- Experience in logistics, shipping, or warehouse environments.
- Prior customer service experience in a distribution or B2B setting.