About this role
About the Role TransPerfect is seeking a Customer Service Representative to process inbound calls for our third-party clients and provide exceptional customer service. The role requires problem-solving, product knowledge related to cellular devices, and the ability to follow scripts and processes to ensure compliance and customer satisfaction.
What You'll Do
- Handle inbound calls from customers covering billing and technical support.
- Provide clear and accurate information using multiple resources.
- Troubleshoot mobile device issues (e.g., changing a SIM card, downloading apps, adding contacts).
- Engage in data entry and lookups throughout the shift.
- Maintain PCI compliance and follow Paperless workspace, Client Information Privacy, no-cell-phone-use policy, and scripts and processes to meet local, state, and federal wireless standards and requirements.
- Support a collaborative, organized, and results-driven work environment.
What We're Looking For
- High School Diploma or GED; 18 years or older.
- 1 year of customer service or call center experience; desktop applications experience.
- Minimum 1 year experience with mobile phones in a technical support or service capacity.
- Schedule flexibility.
- Effective communication and literacy skills; ability to read scripted responses naturally, with confidence and accuracy.
- Basic computer navigation and typing skills.
- Familiarity with Teams and Outlook.
- Strong time management.
- Ability to work with challenging customers and maintain a positive experience on each call.
- Pre-employment background check and drug screen required.
- PCI compliance and confidentiality awareness.
Compensation & Benefits
- Full-time with Benefits: award-winning benefits package including medical/dental, 401K, PTO and more.
- TransPerfect is a drug-free workplace. Pre-employment background check and drug screen is required.