About this role
Job Title: Customer Service Representative
The Kowa Studio is a multi-disciplinary Nigerian lifestyle brand and ongoing project of self-expression deeply rooted in design, community, and care. Based in Lagos, Nigeria, the brand's name is short for kowadakowa, a Hausa word meaning "everyone," which reflects its ultimate mission to create spaces and products that bring people together.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Lagos
Employment Type: Full-time
Requirements
- 1-3 years of experience in customer service, retail, e-commerce, hospitality, fashion, or a related field.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Good knowledge of Lagos locations and delivery processes is an advantage.
- Ability to remain calm, polite, and focused on solutions when dealing with difficult situations
- Strong attention to detail, especially when processing customer orders and information.
- Good computer and digital literacy.
- Must be reliable, organized, patient, and proactive. Ability to work in a fast-paced environment.
Key Skills:
- Communication: email, WhatsApp and social media direct messages
- Customer relationship management: Conflict resolution and problem solving
- Sales and upselling
- Order management Attention to detail
- Time management
- Extensive product knowledge.