About this role
Job title: Customer Service Representative
About the Role The Customer Service Representative at Tarkett will provide effective customer service, leveraging knowledge of Tarkett products and programs to interface with customers, process orders, and handle inquiries. You will help ensure product delivery and customer satisfaction in a timely manner, supporting plant-level order processing, shipping and invoicing, including export documentation where needed.
What You'll Do
- Provide excellent customer service with solid knowledge of Tarkett products and programs.
- Interface with customers to process orders, answer inquiries, and coordinate shipping in line with contractual terms.
- Ensure timely delivery and accurate invoicing; issue shipping orders and manage invoicing per terms.
- Handle export documentation in compliance with applicable regulations when exporting goods.
- Collaborate with plant operations to ensure smooth order flow from receipt to delivery.
What We're Looking For
- Up to 5 years of related professional experience.
- Strong customer service mindset with in-depth knowledge of Tarkett products and programs.
- Ability to process orders, handle inquiries, and coordinate shipping and invoicing.
- Experience with export documentation and regulatory compliance is a plus.
- Excellent communication and cross-functional collaboration skills.