About this role
About the Role
The Customer Service Representative reports to the Customer Service Manager and serves as a customer advocate. This role is designed for someone who can be highly productive in a fast-paced environment and manage order status inquiries and related issues to ensure excellent service. What You'll Do
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Handle customer questions or concerns regarding order status and other related issues
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Maintain customer files both physical and electronic
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Accept and process orders directly from customers
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Coordinate with production to schedule orders and ensure deliveries are on time
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Quote pricing, enter new customer projects, and manage any corrective actions
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Prepare sample orders for sales staff What We're Looking For
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Customer-oriented mindset with strong follow-through
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Ability to stay productive in a fast-paced environment
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Experience handling orders, pricing quotes, and coordinating with production
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Strong organization skills to maintain both physical and electronic customer files
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Effective communication and problem-solving abilities