CUSTOMER SERVICE REPRESENTATIVE (SKINCARE BRAND)

CUSTOMER SERVICE REPRESENTATIVE (SKINCARE BRAND)

Location: Ikoyi, Lagos, Nigeria Salary: NGN 120,000 monthly Employment Type: Full-time Work Arrangement: On-site Sector: Customer Service & Support Experience Level: Entry Level (0-2 years) Application Deadline: November 4, 2026

About the Company

This is an opportunity to join a dynamic skincare brand committed to providing exceptional products and customer care. We pride ourselves on fostering a supportive environment where customer satisfaction is paramount.

Job Description We are looking for a dedicated Customer Service Representative to join our team, specifically for a renowned skincare brand. This role is essential for providing outstanding support and ensuring customer satisfaction. You will be the primary point of contact for customer inquiries, feedback, and issue resolution.

Required Skills

• Customer service experience
• Communication skills
• Problem-solving skills
• Attention to detail
• Multitasking abilities
• Skincare knowledge
• Microsoft Office proficiency
• CRM tools proficiency

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide information about products and services
• Resolve customer complaints and issues effectively
• Maintain accurate customer records and interactions in the CRM system
• Escalate complex issues to the appropriate department when necessary

Qualifications

• Proven customer service experience
• Experience in the skincare or beauty industry is an advantage
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Good attention to detail and multitasking capabilities
• Basic knowledge of skincare products is a plus
• Proficiency in Microsoft Office or CRM tools is an added advantage