About this role
Snapscale
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Customer Service Representative (Seasonal)
- Support | Client & Customer
- Davao City
- Entry-level
- Seasonal
Description
Snapscale is searching for skilled customer service representatives that are motivated and can perform the following tasks:
Responsibilities
- Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
- Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
- Maintain a positive, empathetic, and professional attitude with customers
- Process orders, forms, applications, and requests accurately and efficiently
- Maintain records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal colleagues to ensure customer needs are met
- Follow communication procedures, guidelines, and policies
- Stay knowledgeable about company products, services, and policies
- Ensure customer satisfaction and provide feedback to the CS manager
Requirements
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At least one (1) year of relevant experience in the BPO industry
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Ability to speak and write English proficiently
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Open to learning and professional growth
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Takes initiative; a self-starter
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Happy and Helpful by nature
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Willing to be profiled for a seasonal account
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Onsite candidates preferred, but we are open for WFH candidates.
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