About this role

Customer Service Representative

Job Overview Location: Remote Salary: USD 4.4 hourly Employment Type: Contract Work Arrangement: Remote Sector: Customer Service & Support Experience Level: Junior (1-3 years) Application Deadline: October 9, 2026

About the Company

Scale Army Careers partners with innovative companies to find exceptional talent. They focus on connecting businesses with skilled professionals, particularly in the customer service and support sectors. Their clients often operate in the technology space, providing cloud-based solutions and communication platforms designed to optimize business operations and client engagement. Scale Army Careers aims to streamline the recruitment process, ensuring a good fit between employers and candidates for roles that demand excellent communication, problem-solving, and customer-centric skills.

Job Description Join a forward-thinking company that is revolutionizing business communication through its advanced cloud-based platform. We are actively seeking a dedicated Customer Service Representative to become an integral part of our client's success.

In this role, you will be the primary point of contact for customers, managing inbound and outbound communications with professionalism and efficiency. You will be instrumental in resolving customer inquiries, meticulously managing support tickets via Zendesk, and contributing significantly to overall customer satisfaction.

If you possess a strong background in customer service or have proven experience in phone-based support roles, we encourage you to apply and help us elevate the customer experience.

Required Skills

Customer Service
Inbound Calls
Outbound Calls
Customer Inquiry Resolution
Zendesk
Customer Satisfaction
Phone-based Support
Live Chat Support
Video Communication
Ticket Management
CRM Systems
Google Workspace
Upselling

Key Responsibilities

Handle inbound customer calls and provide professional, timely responses.
Resolve customer concerns efficiently while ensuring a positive experience.
Conduct outbound calls using provided lead lists for follow-up and engagement.
Support customers via live chat and Zoom when necessary.
Maintain consistent and professional communication across all interactions.
Manage customer inquiries and support tickets through Zendesk.
Accurately document customer interactions, issues, and resolutions.
Track open customer concerns to ensure timely resolution.
Maintain organized support records for continuity.
Manage a healthy customer pipeline through consistent follow-up.
Track customer needs and outstanding requests.
Proactively reconnect with customers for follow-up.
Ensure customers remain engaged and satisfied.
Deliver friendly, responsive, and solution-oriented support.
Listen carefully to customer needs and identify appropriate solutions.
Maintain high professionalism while managing multiple interactions.
Contribute to high customer satisfaction through follow-through and problem-solving.
Identify customer needs and introduce additional services when appropriate.
Support upselling opportunities with a customer-first approach.
Contribute to company growth by connecting customers with relevant services.

Qualifications

1-2 years of experience in customer service, phone sales, or a similar customer-facing role.
Experience handling inbound and outbound customer calls.
Experience managing customer inquiries and resolving service-related issues.
Experience using Zendesk for ticket-based customer support is preferred.
Experience using CallTools or similar dialing platforms is preferred.
Strong verbal and written communication skills.
Ability to communicate professionally and clearly with customers.
Comfortable handling customer conversations over phone, live chat, email, and Zoom.
Proficiency in using Zendesk or similar ticketing systems.
Comfortable using outbound dialing tools like CallTools.
Familiarity with Google Workspace, CRM systems, and basic business software.
Ability to manage multiple customer conversations and priorities with attention to detail.
Comfortable identifying upselling opportunities while maintaining a customer-focused approach.
Ability to work effectively in a remote environment with reliable internet and equipment.
Benefits & Perks
Opportunity to join a growing technology company.
Make a direct impact on the customer experience.
Gain hands-on experience in customer support, ticket management, and outbound communication.
Contribute to customer satisfaction and company growth.
About This Role
The customer service industry is experiencing significant growth, driven by the demand for seamless client interactions. This role is pivotal in supporting businesses that offer cloud-based communication platforms, enhancing customer outreach and service operations. Key technical keywords include CRM systems, Zendesk ticketing, and VoIP communication. Your impact will directly influence customer retention and satisfaction, contributing to the overall business ROI by ensuring a positive client experience and supporting potential upselling opportunities, thereby signaling a role with significant influence on organizational growth.
Posted Date
September 26, 2026