Customer Service Representative

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Customer Service Representative

We are looking for a Customer Service Representative to join a transportation equipment manufacturing organization in Fountain Inn, South Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, coordinating with internal and external partners, and keeping service issues moving toward resolution. The person in this role will serve as a key point of contact for inquiries related to orders, warranties, returns, and product support while helping strengthen customer relationships through responsive communication and proactive outreach.

Responsibilities

• Manage warranty and return cases from initial intake through final resolution, ensuring timely updates and accurate documentation.

• Partner with suppliers to address technical questions and deliver effective support to both customers and internal teams.

• Assist customers with troubleshooting product concerns by coordinating with suppliers to review and evaluate warranty-related issues.

• Provide day-to-day support to designated field sales representatives and help address the needs of the customers in their territory.

• Respond to customer questions through phone and written communication with clear, thorough, and solution-focused updates.

• Conduct outbound outreach to current customers to introduce additional products, services, or business opportunities.

• Monitor quotes and order activity closely, following up each day to keep customers informed and maintain momentum.

• Guide customers in the use of the company’s e-commerce platform through training and practical support.

• Handle inbound service calls and help ensure requests are routed, recorded, and resolved efficiently.

• Previous experience in customer service, call center support, or a similar customer-facing role.

• Ability to manage inbound and outbound calls professionally while maintaining strong service standards.

• Experience with order entry, quote follow-up, or related administrative support tasks.

• Strong written and verbal communication skills with the ability to explain information clearly.

• Comfortable working with customers, sales teams, and suppliers to resolve issues collaboratively.

• Ability to stay organized, prioritize daily follow-up activities, and manage multiple requests at once.

• Problem-solving skills with the ability to gather details, assess concerns, and support issue resolution.