About this role
Job title: Customer Service Representative
Are you passionate about helping people and delivering exceptional customer service? Join a growing team where you'll assist customers with insurance-related questions, solve problems, and make a real impact! This person must be located in the Des Moines or surrounding area as it starts as a remote opportunity and moves into a hybrid model once hired on.
What You'll Do
- Provide outstanding support by phone and email
- Assist customers with insurance questions and account updates
- Research and resolve customer inquiries with accuracy and care
- Maintain detailed records and update customer information
- Navigate multiple systems while managing several tasks at once
- Ensure timely follow-up and excellent customer experiences
What We're Looking For:
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1+ year of customer service, call center, or client-facing experience
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Confidence handling both inbound and outbound calls professionally
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Strong data entry skills with exceptional attention to detail
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Comfortable navigating multiple systems and screens simultaneously
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Working knowledge of Microsoft Word and Excel
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Excellent written and verbal communication skills
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Self-motivated, dependable, and able to thrive in a remote environment
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TalentMatch®
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.