Customer Service Representative

Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to support order processing and customer account coordination for a growing organization in Georgia. This contract position with permanent potential is ideal for someone who enjoys balancing customer communication, order accuracy, and day-to-day operational support in a fast-paced setting. The role works closely with operations and warehouse teams to help ensure timely shipments, accurate records, and a positive customer experience.

Responsibilities

• Review incoming customer orders for completeness, confirm product availability, and enter transactions accurately into company systems.

• Communicate with customers regarding order progress, expected ship dates, freight costs, and any changes that may affect delivery timing.

• Partner with warehouse and operations teams to coordinate order fulfillment and support smooth shipment processing.

• Prepare sales documentation such as orders, invoices, shipping paperwork, and bills of lading with a high level of accuracy.

• Investigate and process claims related to freight damage or shipment issues, following internal procedures through resolution.

• Issue credits for returned merchandise and maintain organized records tied to customer transactions and inventory activity.

• Maintain structured digital and electronic files for customer accounts, inventory documents, and order history.

• Respond promptly to customer inquiries, purchase orders, and service-related concerns with professionalism and courtesy.

• Provide current inventory information when requested and assist in keeping stock records aligned with operational updates.

• At least 2 years of experience in customer service, order processing, logistics, billing, or a similar support function.

• Strong data entry skills, including numeric entry, typing accuracy, and the ability to manage detailed information efficiently.

• Working knowledge of order entry, invoicing, credits, and general shipment coordination.

• Ability to manage multiple priorities effectively in a fast-moving work environment.

• High attention to detail with strong organizational and recordkeeping skills.

• Clear written and verbal communication skills in English with a customer-focused approach.

• Proficiency with Microsoft Office and comfort using accounting, order management, or related business software.

• Strong problem-solving skills and the ability to collaborate effectively with cross-functional teams.