Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to join a growing real estate property and facilities management organization in North Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, resolving issues efficiently, and learning the operational side of an online auction and e-commerce environment. In this role, you will support day-to-day customer interactions, assist with administrative and account-related tasks, and contribute to a reliable, positive experience for clients using the platform.

Responsibilities

• Respond to customer inquiries by phone and other communication channels, providing timely support for account questions, service needs, and issue resolution.
• Navigate platform tools and internal systems to research problems, identify solutions, and deliver accurate follow-up to customers.
• Evaluate support requests independently and escalate more complex matters when additional technical or operational assistance is needed.
• Review auction listings and related details before launch to help maintain accuracy, quality, and readiness for bidding activity.
• Assist with accounts receivable activities by tracking outstanding invoices and supporting follow-up communication as appropriate.
• Contribute to consistent service delivery by helping improve support workflows, documentation, and customer-facing processes.
• Partner with internal teams, including technology staff, to communicate recurring issues and support prioritization of system improvements.
• Build positive customer relationships through clear communication, careful listening, and a proactive approach to problem solving.

Qualifications

• Prior experience in customer service, call center support, e-commerce support, or a similar client-facing environment.

• Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams.

• Demonstrated problem-solving ability and sound judgment when handling questions, troubleshooting concerns, and determining next steps.

• Comfort using computers and business software, with the ability to quickly learn new platforms and system tools.

• Solid organizational skills with the ability to manage multiple tasks and maintain attention to detail.

• Customer-focused mindset with a detail-oriented approach to service, follow-through, and relationship building.

• Experience with administrative support, invoice review, or account-related follow-up is preferred.

• Familiarity with web-based platforms, e-commerce operations, or Mac systems is a plus.

• TalentMatch

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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• Cornelius, North Carolina

• onsite

• Temporary to Hire