About this role
Customer Service Representative
We are looking for a Customer Service Representative to support customer interactions for a Contract position based in Hartford, Connecticut. This role is ideal for someone who communicates clearly, handles a steady volume of inquiries with professionalism, and provides dependable service across phone-based channels. The position focuses on assisting customers, processing requests accurately, and helping ensure a smooth and positive service experience.
Responsibilities: Respond to incoming customer calls and address questions, concerns, and service needs in a timely and courteous manner; Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues; Enter orders and customer information into internal systems with a high level of accuracy and attention to detail; Guide customers through products, services, and next steps while delivering clear and helpful information; Document interactions thoroughly so records remain complete and up to date for future reference; Resolve routine service issues independently and escalate more complex matters to the appropriate team when necessary; Maintain consistent service quality while managing multiple inquiries in a fast-paced call center environment.
Qualifications: Prior experience in customer service or a call center setting; Ability to manage inbound and outbound calls professionally and efficiently; Experience with order entry and maintaining accurate records; Strong verbal communication and active listening skills; Comfortable using computer systems and navigating multiple screens while speaking with customers; Ability to stay organized, meet productivity expectations, and handle a high volume of interactions; Dependable approach to problem-solving with a focus on customer satisfaction.
TalentMatch
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.