Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to support a busy transport operation in Honolulu, Hawaii. This Contract position focuses on creating a welcoming experience for customers, handling check-in activities with accuracy, and responding to questions with professionalism and care. The ideal candidate is organized, service-oriented, and comfortable managing day-to-day customer interactions while helping maintain smooth front-line operations. This position requires onsite work, so Hawaii residents are preferred.

Responsibilities

• Welcome customers upon arrival and guide them through the check-in process in a courteous and efficient manner.

• Confirm identification, reservation details, and other required information while entering accurate records into company systems.

• Answer questions about available services, site amenities, and local points of interest, providing clear and helpful guidance.

• Address service concerns quickly and professionally, resolving routine issues independently and referring complex matters to leadership when needed.

• Monitor customer access areas and report safety concerns, unusual activity, or potential hazards to support a secure environment.

• Coordinate with internal teams to help ensure service areas and customer-facing facilities are prepared and maintained properly.

• Recognize opportunities to recommend additional services or upgrades that improve the customer experience.

• Maintain detailed documentation related to customer visits, transactions, service interactions, and incident reporting.

• High school diploma or equivalent required; additional education in hospitality or a related field is an advantage.

• Previous experience in customer service is preferred, ideally in hospitality, transport, or another fast-paced service setting.

• Strong verbal and interpersonal communication skills with the ability to assist a diverse customer base.

• Basic computer proficiency and the ability to enter and manage information accurately.

• Ability to stay organized, manage multiple tasks, and remain detail oriented during busy periods.

• Sound judgment in handling customer concerns and knowing when to escalate issues appropriately.

• Commitment to delivering courteous service while following established procedures and policies.

• TalentMatch

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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• Honolulu, Hawaii

• onsite

• Temporary / Contract

• 19.95 - 23.1 USD / Hourly