Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to join a team in Orange, California in a Contract to Permanent role. This position focuses on delivering responsive support to business customers by managing orders, answering inquiries, and coordinating with internal partners to ensure a smooth customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer order input and updates with a high degree of accuracy across company platforms.

• Respond to customer questions and concerns through phone and email, working through issues to complete resolution and providing timely follow-up.

• Partner with teams across sales, operations, logistics, and finance to address service needs and keep customer requests moving forward.

• Share clear information related to products, order progress, and account details to support customer decision-making.

• Handle inbound and outbound customer communication professionally while maintaining a service-oriented approach.

• Monitor open requests and ensure commitments are completed within expected timeframes.

• Recognize areas where workflows can be improved and suggest practical changes that support stronger service outcomes.

• At least 2 years of experience in customer service, account support, or a related client-facing role, preferably in a B2B setting.

• Background in order entry and customer support within a high-volume environment.

• Familiarity with ERP or business systems such as Microsoft Dynamics, Business Central, or comparable platforms is strongly preferred.

• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.

• Excellent organizational ability, attention to detail, and skill in managing multiple tasks at once.

• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

• A practical problem-solving approach and a strong commitment to delivering a positive customer experience.

• 20.5865 - 23.837 USD / Hourly

• TalentMatch

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.