Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to support logistics operations from Wilmington, California in a long-term contract role. This position is ideal for someone who enjoys helping customers, handling high-volume communication, and keeping order information accurate and up to date. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound follow-up, dispatch coordination, and container-related updates.

Responsibilities

• Respond to incoming customer calls with professionalism, providing timely assistance and clear information related to orders and service requests.

• Make outbound calls as needed to confirm details, share updates, and resolve open customer issues.

• Enter and maintain order information accurately in company systems to support smooth daily operations.

• Coordinate with dispatch and internal teams to communicate shipment activity, service changes, and delivery-related information.

• Assist customers with questions involving container status, scheduling, and general logistics support.

• Monitor customer requests from initial contact through resolution, ensuring issues are addressed completely and efficiently.

• Document call activity, order updates, and service outcomes to maintain accurate service records.

• Prior experience in a call center or customer service environment.

• Trinium

• TMS Systems

• Ability to manage a high volume of inbound and outbound calls while maintaining a detail-oriented approach.

• Experience with order entry and maintaining accurate records in business systems.

• Strong communication skills with the ability to explain information clearly to customers and internal teams.

• Familiarity with dispatch coordination or logistics-related customer support.

• Working knowledge of container-related inquiries or transportation operations is preferred.

• Strong attention to detail and ability to stay organized in a fast-paced setting.

• TalentMatch®

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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• Signal Hill, California

• onsite

• Temporary / Contract

• 19.7885 - 22.913 USD / Hourly