About this role
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. For more information.
Phoenix, AZ onsite Temporary / Contract 19.5 - 19.5 USD / Hourly
We are looking for Customer Service Representatives for our Mortgage Industry client located in Phoenix, AZ. Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner. Directly engage with customers across a variety of inbound customer requests and inquiries, which consist of website assistance, escrow, processing payoffs, etc. Offer and refer eligible homeowners for refinancing opportunities to the Originations department. Perform outbound collection activities on accounts less than 30 days past due, but at times may include accounts with much higher delinquencies. Understand escalation paths for different types of calls and dynamically route them to appropriate internal parties. Meet performance expectations and utilize internal software platform and become a partner in making system recommendations
1+ year of experience in a customer-facing environment, preferably call center
1+ year of mortgage servicing (e.g. property tax, property insurance, collections, customer service) experience preferred
College degree preferred, high school diploma or equivalent required
Hourly flexibility (ranging from PT to FT)
Customer focus and adaptability to different personality types
Eagerness to learn how to use Valon’s proprietary servicing software
Mortgage servicing call center background (preferably customer service and collections)