Customer Service Representative

Customer Service Representative

A growing financial services firm is seeking a Customer Service Representative to provide exceptional support to clients while assisting with account inquiries and administrative tasks. This role is ideal for individuals who enjoy helping customers and working in a professional office environment.

Responsibilities

• Answer incoming phone calls and assist customers with inquiries

• Provide exceptional customer service and issue resolution

• Process requests and update customer records

• Schedule appointments and route calls appropriately

• Maintain accurate documentation of customer interactions

• Assist with administrative and clerical tasks

• Respond to email correspondence promptly

• Support daily office operations

• Previous customer service experience required

• Experience answering phones in a professional environment

• Strong communication and interpersonal skills

• Ability to multitask and remain organized

• Basic computer proficiency including Microsoft Office

• Strong attention to detail

• High school diploma or equivalen

• Salary: 20 - 21 USD / Hourly