Customer Service Representative

About the Role We are looking for a Customer Service Representative to join a busy service-focused team in Ontario on a contract basis with the potential for a permanent opportunity. This role is ideal for someone who enjoys supporting customers, managing documentation, and staying organized while handling a high volume of work. It will help address a significant claims-related backlog and requires strong communication, sound judgement, and a detail-oriented approach to service. What You'll Do

• Create and prepare claim-related documents, including member correspondence, consent forms, and supporting letters required for file activity.
• Handle payment processing for claim expenses such as appraisal charges, glass invoices, and report-related fees with accuracy and attention to detail.
• Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements.
• Obtain external records, including police and fire reports, to help move investigations and claim reviews forward.
• Send property damage claim files to legal representatives when requested, ensuring documentation is complete and properly organized.
• Receive, sort, and distribute incoming mail and correspondence to the appropriate files or team members.
• Place outbound calls to members to gather first notice of loss details for claims submitted after hours or through online channels.
• Respond to inbound calls as needed and direct customers efficiently to the correct department based on their needs. What We're Looking For
• At least 1 year of experience in customer service, administration, or a comparable support role; candidates with 3 years of related experience are strongly preferred.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Demonstrated ability to deliver courteous, responsive, and dependable customer service.
• Proven organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy when handling documents, correspondence, and payment-related tasks.
• Confidence using standard office systems and performing administrative duties with minimal supervision. Compensation & Benefits
• Salary range: CAD 17.1 - 19.8 per hour