Customer Service Representative

Customer Service Representative

We are looking for a Customer Service Representative to support daily customer communications and order-related activities for an on-site team in Painesville, Ohio. This 6 month Contract position is well suited for someone who learns quickly, stays organized, and communicates clearly while managing multiple requests. The individual in this role will help ensure customers receive prompt, accurate service by coordinating with internal teams and handling inquiries, sales orders, and sample requests with care.

Responsibilities

• Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a strong service mindset.

• Enter and manage sales orders and sample requests, ensuring details are complete and processed in a timely manner.

• Provide customers with updates on order status, product information, and general service-related questions.

• Work closely with internal departments to resolve issues, clarify requests, and support smooth order fulfillment.

• Maintain accurate records of customer interactions, transactions, and follow-up actions within company systems.

• Handle a mix of inbound and outbound communication to address customer needs and confirm order information when needed.

• Review information carefully to minimize errors and help maintain high service standards across each interaction.

• At least 1 year of customer service experience in a call center, office support, or order processing environment.

• Previous experience handling inbound calls and responding to customer inquiries in a fast-paced setting.

• Strong order entry skills with a high level of accuracy and attention to detail.

• Working knowledge of SAP and Microsoft Office applications, including Word, Excel, and Outlook.

• Clear verbal and written communication skills with the ability to interact effectively across teams.

• Strong organizational skills and the ability to manage multiple priorities with minimal supervision.

• Willingness to learn new systems, adapt to changing needs, and take on additional responsibilities as required.

• TalentMatch®

• Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

• Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

• All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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• Painesville, OH

• onsite

• Temporary / Contract

• 21 - 23 USD / Hourly

• We are looking for a Customer Service Representative to support daily customer communications and order-related activities for an on-site team in Painesville, Ohio. This 6 month Contract position is well suited for someone who learns quickly, stays organized, and communicates clearly while managing multiple requests. The individual in this role will help ensure customers receive prompt, accurate service by coordinating with internal teams and handling inquiries, sales orders, and sample requests with care.

Responsibilities

• Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a strong service mindset.

• Enter and manage sales orders and sample requests, ensuring details are complete and processed in a timely manner.

• Provide customers with updates on order status, product information, and general service-related questions.

• Work closely with internal departments to resolve issues, clarify requests, and support smooth order fulfillment.

• Maintain accurate records of customer interactions, transactions, and follow-up actions within company systems.

• Handle a mix of inbound and outbound communication to address customer needs and confirm order information when needed.

• Review information carefully to minimize errors and help maintain high service standards across each interaction.