About this role
Customer Service Representative
We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping information accurate across multiple systems. The role combines phone support, written correspondence, and administrative coordination to ensure a smooth customer experience.
Responsibilities
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Handle incoming customer calls with professionalism, provide timely assistance, and resolve routine questions or service concerns.
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Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer interactions.
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Respond to email inquiries clearly and courteously while maintaining accurate records of each communication.
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Enter orders and update customer information in internal systems with close attention to accuracy and completeness.
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Schedule appointments and coordinate timing details to support customer needs and internal workflow.
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Welcome and assist visitors in the showroom, offering product or service guidance and directing requests appropriately.
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Perform data entry tasks and maintain organized documentation to support daily customer service operations.
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Use Microsoft Excel and Microsoft Word to prepare, track, and manage customer-related information and routine reports.
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Previous experience in customer service or a call center environment with regular phone-based interaction.
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Ability to manage a high volume of inbound and outbound calls while maintaining a detail-oriented and helpful approach.
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Strong written communication skills for handling email correspondence accurately and clearly.
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Experience with data entry and order processing, with a focus on precision and efficiency.
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Proficiency in Microsoft Excel and Microsoft Word for everyday administrative and customer support tasks.
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Comfortable scheduling appointments, updating records, and balancing multiple priorities throughout the day.
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Ability to work effectively in a showroom or customer-facing setting while delivering a positive service experience.
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TalentMatch®
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
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Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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