Customer Service Representative

About the Role Robert Half is seeking a Customer Service Representative to support daily customer operations in California. This contract opportunity—with potential for permanent placement—is ideal for someone who enjoys balancing customer communication, order-related coordination, and accurate system updates in a busy office setting. The role focuses on maintaining product availability, partnering with internal teams to keep deliveries on schedule, and delivering responsive service across a high volume of inquiries.

What You'll Do

• Monitor inventory status and confirm product availability to meet customer order needs.
• Coordinate with shipping personnel to track outbound orders and support timely delivery performance.
• Enter and update customer and order information with a high degree of accuracy using alphanumeric data systems.
• Respond to a steady flow of inbound calls and provide helpful, attentive assistance to customers.
• Use Microsoft Dynamics AX to locate item details, verify product records, and support order-related questions.
• Assist with order entry activities and maintain organized records for customer transactions.
• Communicate with internal departments to resolve service issues and keep customers informed of order progress.
• Support day-to-day administrative tasks that contribute to efficient customer service operations.

What We're Looking For

• At least 3 years of office-based experience in a customer service or administrative support environment.
• Strong attention to detail with the ability to manage data accurately and consistently.
• Comfortable handling multiple priorities in a fast-paced workplace.
• Solid computer navigation skills and experience working within business software systems.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Background in order entry, customer assistance, and general administrative office support.
• Experience with Microsoft Dynamics AX is preferred.

Nice to Have

• Bilingual Spanish skills.
• Construction industry office experience.

Compensation & Benefits

• Salary: $22.80 - $25.40 per hour.
• Benefits include medical, vision, dental, and life and disability insurance; contract/temporary professionals are eligible to enroll in the company 401(k) plan.