About this role

Customer Service Representative, iRoofing

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remote type

Full Remote

locations

CO Remote

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

JR101554

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

providing the best services for homebuyers
led by advantaged underwriting in insurance
to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Customer Service Representative

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Customer Service Representative

As a Customer Service Representative, your role will be to focus on providing correct resolutions for both customers and the business. You will handle customer relationships and assist with their individual service needs while delivering best-in-class customer service.

What You Will Do As A Customer Service Representative

Provide excellent customer service and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customer
Deal directly with iRoofing customers through a variety of channels including telephone (both inbound/outbound), internet (virtual “face to face”), and written correspondence as appropriate
Acquire detailed knowledge of product ranges and services to provide excellent service
Respond promptly to customer’s inquiries
Determine the quickest, most effective ways to answer a customer’s question or concern
Recognize individual customer service needs
Take ownership and provide resolutions at the first point of contact, avoiding transferring the call or having customers call again
Escalating queries and concerns
Handle complaints and call out any issues where appropriate
Maintain and update customer related information systems to ensure that our client hold accurate records, collect and access appropriated information relevant to type of call
Troubleshooting common issues with a high degree of accuracy and ethicacy
Working with other departments to find appropriate solutions
Proactively educates customer on additional products and features that will have a positive impact on the customer’s experience
Ensuring that customers are satisfied with product or services

What You Will Bring As A Customer Service Representative

High School Diploma or equivalent
3+ years of experience in Customer Service, Customer Success or Telemarketing roles.
Good/Excellent Computer Skills
Ability to work with MS Word, Excel
Effective time management and self-accountability
Excellent Written and Verbal Communication Skills
High level of professionalism
Experience working with global and/or US based business teams
Excellent written and communication skills in English language
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

What You Will Get Supporting Porch Group

Monthly

Salary

COP 3,200,000.00 to COP 3,400,000.00

LI-GR1

LI-Remote

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

A New Kind of Insurance Company

We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes.

Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by:

Providing the best services for homebuyers
Being led by advantaged underwriting in insurance
Protecting your whole home

Our Shared Values

Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning:

⭐ No Jerks / No Egos

⭐ Be Ambitious

⭐ Solve Each Problem

⭐ Care Deeply

⭐ Together We Win

Porch Company Values

Join Our Winning Team!

At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India.

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Customer Service Representative