Customer Service Representative
About this role
Customer Service Representative
OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations. Read more about this company
Customer Service Representative Job Type Full Time Qualification BA/BSc/HND
Experience
- Location Lagos
- Job Field Customer Care, Success and Service
Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media in a professional manner.
- Resolve customer complaints and provide timely, effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Provide customers with accurate information about products, services, and company policies.
- Escalate unresolved issues to the appropriate department when necessary.
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