About this role
Job title: Customer Service Representative
Orbia Precision Agriculture Netafim
Be the trusted link between customers, dealers, and teams — manage orders, solve challenges, and help shape sustainable agriculture in a supportive global company.
Your role
As a Customer Service Representative, you will be the primary point of contact for customers, dealers, and internal stakeholders. You will play a key role in ensuring seamless order processing, excellent customer service, and efficient coordination between departments.
Key responsibilities
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Process and manage customer orders in SAP.
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Prepare and follow up on quotations.
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Respond to customer inquiries regarding products, deliveries, and order status.
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Maintain daily communication with dealers and distribution partners.
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Coordinate with logistics, supply chain, and sales teams to ensure smooth order fulfilment.
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Monitor delivery schedules and proactively inform customers of updates.
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Handle complaints and support customers in finding effective solutions.
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Provide administrative support to the sales organization.
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Identify opportunities for process improvements and enhanced customer experience.
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What we are looking for
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Bachelor’s degree or equivalent professional experience.
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Previous experience in Customer Service, Sales Support, Order Management, or a similar role.
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Experience working with SAP or another ERP system.
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Strong organizational and administrative skills.
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Excellent communication skills.
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Fluent German and good English skills.
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A proactive, customer-focused, and solution-oriented mindset.
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Residence within commuting distance of Frankfurt am Main.
What we offer
- A challenging and rewarding role within an international organization.
- The opportunity to work for a global market leader.
- Professional development and career growth opportunities.
- 30 vacation days.
- Collaborative and supportive work environment.
We welcome purpose-driven dreamers, doers, and builders, recognising that it takes difference to make a difference. If you’re ready to bring your skills, talents, and perspective to moving your career, the company, people, and the planet forward, we’d like to hear from you.
We believe that every voice matters; every community deserves respect; and every challenge is an opportunity and united by empathy, we are stronger for our different perspectives. We are dedicated to building a more diverse, inclusive, and equitable workplace that supports the needs of all our employees regardless of their role, location, identity, and background.
Division
Orbia Precision Agriculture Netafim
Department
Customer Service
Role
Customer Service Representative
Location
Frankfurt, Germany
Employment type
Full-time
Orbia Precision Agriculture Netafim
Customer Service
Frankfurt, Germany
Onsite