Customer Service Representative

Customer Service Representative

• Job Type Full Time , Hybrid
• Qualification BA/BSc/HND , MBA/MSc/MA
• Experience 2 - 5 years
• Location Lagos
• Job Field Customer Care, Success and Service
• Salary Range ₦300,000 - ₦400,000/month

Key Responsibilities

• Respond to customer enquiries through phone calls, emails, live chats, social media, and in-person interactions.
• Assist customers with account opening, registration, verification, and onboarding processes.
• Explain the company’s financial products, services, fees, terms, and conditions clearly to customers.
• Resolve customer complaints and service-related issues promptly and professionally.
• Handle enquiries relating to deposits, withdrawals, transfers, payments, loans, investments, and other financial transactions.
• Investigate failed, delayed, reversed, or disputed transactions and coordinate with relevant departments for resolution.
• Provide accurate information about account balances, transaction status, payment confirmations, and account activities within authorized limits.
• Verify customer identities and follow established procedures for account security and fraud prevention.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field.

• 2 – 5 years of relevant experience in the finance industry or related field.

• Proven track record in business growth, profitability, and lead conversion.

• Strong problem-solving, conflict resolution, and leadership skills.

• Excellent stakeholder management, communication, and decision-making skills.

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