About this role
Section: Overview OhmFlex is seeking a customer-focused Customer Service Representative to assist customers with product setup, connectivity, and technical enquiries across multiple support channels while helping improve service delivery.
Key Responsibilities
- Respond to customer enquiries via email, live chat, and phone within response targets.
- Guide customers through app setup, device pairing, Wi-Fi troubleshooting, and product features.
- Record support cases and manage returns, replacements, and warranty claims.
- Escalate technical issues with clear documentation.
- Identify recurring problems, update FAQs, and share customer feedback with the product team.
- Learn and provide support for OhmFlex Smart Hub, Smart Switch, Smart Socket, and Power Monitor products.
Requirements
- 1–2 years’ experience in customer service, technical support, or help desk operations.
- Excellent written and verbal communication skills.
- Strong troubleshooting, organisational, and customer relationship management skills.
- Familiarity with iOS/Android apps, Wi-Fi, connected devices, and ticketing or CRM tools.
- Ability to manage multiple enquiries, work independently, and handle frustrated customers professionally.
- Experience with smart-home technology, IoT support, CRM tools, or basic home electrics is an added advantage.
What We Offer
- Full product training and a personal set of OhmFlex devices.
- Direct access to the product team.
- Learning and development opportunities.
- A collaborative environment and hybrid working arrangement.