Customer Service Representative- Non Voice
About this role
Job title: Customer Service Representative- Non Voice
Description
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Role & Responsibilities
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Performing inbound chat from wire transfer customers and agents.
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Take inbound chats per day from the customers.
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Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
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This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
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Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
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Processing customers orders and ensuring its accuracy and completion.
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Participating in continuous training sessions and sharing best practices.
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Show good oral and written skills for call escalation via call sheet completion or call escalation.
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Preferred Candidate Profile
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Educational Qualification: Any Graduate (Result awaited can apply)
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