Customer Service Representative (Night Duty)

Clinix Healthcare Nigeria – Customer Service Representative (Night Duty)

Location: Ilupeju, Lagos

Shift: Night Duty only — 5:00pm to 7:00am

Job Description We are seeking a professional, customer-focused, and reliable Customer Service Representative for night duty. The successful candidate will deliver an excellent patient experience, handle enquiries efficiently, and support smooth front-desk operations during the night shift.

Key Responsibilities

• Welcome and attend to patients and visitors professionally and courteously during night duty.

• Handle enquiries received in person, by phone, and through digital channels regarding services, appointments, test results, and other healthcare offerings.

• Register patients, schedule appointments, and coordinate front-desk activities.

• Provide accurate information on tests, packages, payments, procedures, and available services.

• Receive, manage, and resolve customer complaints, escalating complex issues appropriately.

• Maintain accurate and confidential patient records and documentation.

• Liaise effectively with clinical and administrative teams to ensure seamless night-shift service delivery.

• Uphold Clinix Healthcare's standards of professionalism, confidentiality, customer service, and patient care.

• Qualifications & Experience

• Minimum of HND or Bachelor’s Degree in any relevant field.

• Previous customer service experience, preferably in a hospital, diagnostic centre, clinic, or healthcare facility.

• Completed NYSC.

• Requirements & Skills

• Excellent communication, interpersonal, and customer service skills.

• Pleasant, patient, courteous, and professional disposition.

• Ability to work night shift (5:00pm – 7:00am, Monday to Friday) consistently.

• Strong problem-solving and conflict-resolution abilities.

• Excellent attention to detail and organisational skills.

• Ability to work effectively under pressure and manage patients efficiently.

• Good computer literacy and familiarity with reception/front-desk systems.

• Strong team spirit, positive attitude, and sense of responsibility.

• Compensation & Benefits

• Salary Competitive (commensurate with experience)

• HMO — Employee only

• Paid annual leave

• Annual leave allowance

• 13th-month bonus

• Pension

• Quarterly bonus.

Application Closing Date

8th October, 2026.