Customer Service Representative

New Era Technology

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Job Overview

Location: Remote

Salary: CAD 20 - 22 hourly

Employment Type: Part-time

Work Arrangement: Remote

Sector: Customer Service & Support

Experience Level: Junior (1-3 years)

Application Deadline: November 10, 2026

About the Company

New Era Technology is a global organization with over 3,000 professionals dedicated to the principle of 'People First.' We specialize in providing end-to-end technology solutions that securely connect people, places, and information at scale. Our culture is built on collaboration, continuous learning, and inclusion, fostering a supportive environment where employees are empowered to grow both personally and professionally.

We are committed to nurturing our people through access to continuous training, industry-certified experts, and competitive benefits. Our mission is to deliver exceptional customer service by prioritizing our employees' well-being and development. If you are looking to make a significant impact in a growth-oriented environment, New Era Technology offers a dynamic workplace where you can shape the future of work.

Job Description

Join New Era Technology, a global leader committed to a 'People First' approach, where we empower over 3,000 professionals worldwide.

Our mission is to securely connect people, places, and information through comprehensive technology solutions. We cultivate a team-oriented culture that prioritizes your personal and professional development, offering opportunities to work with industry-certified experts and access continuous training.

At New Era, we thrive on collaboration, inclusion, and continuous learning. We are dedicated to nurturing our talent to deliver exceptional customer service and create a supportive, growth-oriented environment.

If you are driven to make an impact and contribute to the future of work, New Era Technology is the place for you.

Required Skills

• English
• French
• Customer Support
• Ticketing Systems
• Microsoft Office Suite
• Call Handling
• Attention to Detail
• Organizational Skills
• Teamwork
• Proactivity
• Time Management
• Multitasking
• Interpersonal Skills
• Analytical Thinking
• Confidentiality

Key Responsibilities

• Respond to participant inquiries about employer-sponsored savings and retirement plans.
• Assist clients with transactions such as withdrawals, deposits, and retirement rollovers.
• Provide general information about the organization.
• Refer clients to specialists when necessary.
• Receive, understand, and resolve customer complaints, offering effective solutions.
• Provide support and guidance while adhering to internal policies.
• Perform additional related tasks as assigned by the Service Manager.
• Maintain strong client relationships through proactive follow-up.
• Identify and suggest improvements to enhance services.
• Adhere to the information security policy to ensure data integrity and confidentiality.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.

• 1-3 years of experience in customer support, with a strong emphasis on opening support tickets and resolving customer issues via phone.

• Hands-on experience with ticketing systems and high-volume call handling is a significant plus.

• User experience with good working knowledge of the Office Suite (Word, Excel, Outlook, SharePoint, PowerPoint).

• Comfortable with technology.

• Fluency in both English and French (spoken and written).

• Exceptional attention to detail and accuracy.

• Exceptional team spirit and proactivity.

• Exceptional time management and multitasking abilities.

• Ability to remain positive and persistent.

• Good organizational skills.

• Ability to work effectively in a team.

• Flexibility, reliability, and trustworthiness.

• Excellent interpersonal and communication skills.

• Analytical thinking and initiative.

• Compliance with standards and deadlines.

• Protection of confidentiality.

• Exceptional attendance and punctuality.

• Quality-focused, responsible, organized, and able to prioritize.

• Time management skills to multitask and adhere to SLAs.

• Benefits & Perks

• Computer equipment provided.

• No sales or solicitation.

• 37.5 hours per week, Monday to Friday.

• Dynamic work environment and great team.

• Paid training.

• Quick onboarding.

• Two paid sick days (after 3 months of employment).

• Two weeks of vacation.

• RRSP program (available after 6 months of employment).

• Paid holidays.

• Group insurance (available after 3 months).