About this role
Job Summary
NAFFCO is looking for a Customer Service Representative to handle customer inquiries, provide timely support, coordinate with internal departments, and ensure a high level of customer satisfaction. The role requires excellent communication, coordination, and problem-solving skills.
Key Responsibilities
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Handle customer inquiries through phone, email, and other communication channels.
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Provide accurate information regarding products, services, orders, and customer requests.
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Coordinate with relevant internal departments to resolve customer issues and follow up on pending requests.
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Maintain accurate records of customer interactions, requests, and complaints.
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Monitor customer requests and ensure timely responses and resolutions.
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Handle customer complaints professionally and escalate complex issues when required.
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Follow up with customers to ensure satisfactory resolution of their concerns.
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Support the team in maintaining a high standard of customer service.
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Prepare and maintain necessary reports and documentation.
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Perform other customer service and administrative duties as assigned.
Requirements
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Bachelor’s degree or relevant qualification.
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Previous experience in customer service, customer support, or a related role is preferred.
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Excellent verbal and written communication skills.
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Strong interpersonal and problem-solving abilities.
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Good coordination and follow-up skills.
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Proficiency in MS Office and basic computer applications.
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Ability to work effectively in a fast-paced, team-oriented environment.
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Customer-focused attitude with strong attention to detail.
Skills & Competencies
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Customer Service
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Communication Skills
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Problem Solving
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Coordination & Follow-up
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Complaint Handling
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Time Management
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Teamwork
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Attention to Detail