CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE

Location: Lagos, Lagos, Nigeria Salary: NGN 150,000 - 200,000 monthly Employment Type: Full-time Work Arrangement: Hybrid Sector: Logistics, Transport & Supply Chain Experience Level: Mid-level (3-5 years) Application Deadline: October 17, 2026

About the Company

Mintana Ltd is a dynamic logistics and distribution company with a strong presence in both the UK and Nigeria. Specializing in cargo, trade, and comprehensive supply chain solutions, Mintana Ltd facilitates seamless movement of goods between Nigeria and the United Kingdom.

The company is committed to strengthening customer relationships and enhancing the overall customer experience. Through effective communication, robust CRM management, and strategic engagement initiatives, Mintana Ltd aims to support business growth and provide exceptional service within the logistics sector.

Job Description Mintana Ltd, a prominent UK and Nigeria-based logistics and distribution firm, is seeking a dedicated Customer Service Representative to enhance client relationships and drive business expansion.

In this hybrid role, you will be at the forefront of customer interaction, managing communications across various platforms including WhatsApp, email, and phone. Your primary focus will be on building and nurturing strong customer relationships, developing effective engagement and retention initiatives, and ensuring all customer data is meticulously updated in the CRM system.

You will also play a key role in improving customer relations structures and preparing comprehensive reports on customer activities and marketing performance. This position offers a unique opportunity to contribute significantly to the company's growth by ensuring an exceptional customer experience.

Required Skills

• Customer Communication
• CRM Management
• Customer Engagement
• Customer Retention
• Reporting
• Organizational Skills

Key Responsibilities

• Manage customer communications across WhatsApp, email, phone, and social media.
• Build and maintain strong customer relationships.
• Develop and execute customer engagement and retention initiatives.
• Ensure all customer details are captured and updated in the CRM at all times.
• Assist in building and improving customer relations and customer service structures.
• Prepare and submit daily, weekly, and monthly reports on all customers assigned to you.
• Monitor customer engagement and marketing performance.

Qualifications

• Based in Lagos, Nigeria.
• Minimum 3 years’ relevant experience.
• Proven experience implementing CRM systems and customer engagement processes.
• Experience establishing or managing customer relations/customer service teams is highly desirable.
• Strong communication and organizational skills.
• Reliable internet connection and access to a laptop.