Customer Service Representative - Logistics

Customer Service Representative - Logistics

Tempe, United States

Posted on: 9/23/2026

Job Summary/ Key Responsibilities:

• Serves as the primary point of contact for Intermodal and Equipment customers and vendors, providing timely and accurate support, resolving inquiries and issues, maintaining customer and vendor records, and ensuring a high level of service while supporting efficient logistics operations.
• Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis.
• Establishes and maintains positive relationships with customers and vendors.
• Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues. Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary.
• Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems).
• Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope.
• Presence required on‑site 5 days per week.
• Performs other duties as required.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills & time management: intermediate
• Proactivity: intermediate
• Problem solving: fundamental
• Productivity: advanced
• Team player: advanced
• English: advanced
• MS Excel with the ability to learn new software: intermediate

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

For more information, visit MSC Mediterranean Shipping Company.