About this role
Customer Service Representative
Job Type: Full Time Qualification: BA/BSc/HND Experience: 1 year Location: Oyo City: Ibadan Job Field: Content, Editorial and Journalism
Job Summary
The Customer service Representative serves as the first point of contact for clients and prospects, providing accurate information, resolving inquiries, and ensuring an excellent customer experience.
Responsibilities
- Attend to client calls, emails, social media messages, and walk-in inquiries courteously and professionally.
- Handle client complaints or issues promptly, ensuring satisfactory resolution.
- Accuracy and timeliness in record keeping and reporting.
Qualifications
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HND / B.Sc. Degree in Business Administration, Mass Communication, Marketing, or related field.
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Minimum of 1 year of experience in customer service
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Excellent verbal and written communication skills.
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Strong interpersonal, problem-solving, and organizational abilities.
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Calm, patient, and empathetic personality with a client-first mindset.
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