About this role
Job Position
- Customer Service Representative
Job Location
- Gbagi - Ibadan, Oyo
Employment Type
- Full-time
Job Summary
- The Customer service Representative serves as the first point of contact for clients and prospects, providing accurate information, resolving inquiries, and ensuring an excellent customer experience
Responsibilities
- Attend to client calls, emails, social media messages, and walk-in inquiries courteously and professionally.
- Handle client complaints or issues promptly, ensuring satisfactory resolution.
- Accuracy and timeliness in record keeping and reporting.
Qualifications
- HND / B.Sc. Degree in Business Administration, Mass Communication, Marketing, or related field.
- Minimum of 1 of experience in customer service
- Excellent verbal and written communication skills.
- Strong interpersonal, problem-solving, and organizational abilities.
- Calm, patient, and empathetic personality with a client-first mindset.
Salary
- N65,000 monthly.