About this role
Job title: Customer Service Representative
About the Role As a Customer Service Representative based in Suzhou, you will own the full order-fulfillment process and serve as a key point of contact between customers, sales, operations, and the factory. You will manage orders, inquiries, and complaints with a focus on timeliness, accuracy, and exceptional service within a global manufacturing organization.
What You'll Do
- Perform the full order-fulfillment function with timely delivery
- Raise purchase orders
- Raise and review RFQs
- Coordinate with customers, planners, and production to expedite delivery arrangements
- Handle customer inquiries and complaints to achieve a high level of customer satisfaction
- Communicate and provide timely responses among customers, sales/FAE, operations, and the factory
- Track business activities, generate reports, and perform administrative duties as directed by the CSR Manager
- Work internally with sales/FAE to support sales activities
- Diligently manage confidentiality and the housekeeping of contracts with customers, agents, and distributors
- Support the CSR Manager, Sales Manager, or VP with corporate presentations, reports, and promotional activities as needed
What We're Looking For
- Minimum diploma with 5 years of order-fulfillment or customer service experience, or an equivalent combination of education and experience in the manufacturing industry. Basic computer skills are mandatory.
- Ability to follow instructions and communicate effectively, verbally and in writing, in Mandarin and English
- Ability to keep composure across a variety of distributor- and customer-related situations
- Excellent interpersonal and communication skills
- Must be a team player
- Strong attention to detail and timeliness in day-to-day work
- Commitment to providing exceptional customer service that exceeds customer expectations
- Ability to monitor work to ensure quality, accuracy, and thoroughness
Nice to Have
- Knowledge of Salesforce or Glovia
Compensation & Benefits
- Salary not disclosed in posting.
- Benefits not specified.