About this role
Job title: Customer Service Representative
Job Description As our customer service representative, you will be responsible for calling and speaking to our customers in a very nice manner, telling them about the order they made, what the brand’s product is about, and also upselling them as regards our other product lines.
Job Responsibilities
- Ensuring you call every order you get so you can confirm their orders
- Ensuring the customers are ready for deliveries
- Ensuring the orders are delivered successfully
- You will be in charge of attending to our customers if they have any complaints about the product
- You will also be in charge of attending to our riders in case they have any difficulty with the customers at the point of delivery
- Stock counting whenever we restock and counting of stocks with each delivery agent daily
- To work closely with the media department whenever they need your attention concerning some pictures or videos of stock to be sent to customers or for advertising purposes
- Following up with customers with SMS, WhatsApp, and calls.
Job Requirements
- OND/HND/BSc in any field (Marketing or Business certificate is an added advantage but not a determinant)
- Must not be a student
- Good customer service and communication skills
- Ability to multitask
- Good written and verbal communication skills
- Must be a female
- Must be confident and lively
- Must have prior experience in the e-commerce industry
- Must be 22 years and above
- Work mostly with computers and phone
- Knowledge of spreadsheets is an added advantage.
Salary
- ₦50,000 per month – Airtime & Data Allowance: ₦15,000 per month