About this role
Job title: Customer Service Representative Junior
Posted Thursday, October 15, 2026 at 2:00 AM
Who we are
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
Customs Account Analyst, Junior
Our Vision
Buckland customers trust us to simplify the complex world of Customs and Logistics by bringing together innovative and customer focused people, processes, and technology. In doing so, we strive to drive the success of all Customers and Stakeholders.
The Role
This position is responsible for receiving, reviewing, and entering customs documents. In this role you will be processing shipments using standard operating procedures. May obtain additional information or seek guidance from more senior team members.
Key Responsibilities
- To provide the highest level of customer service to clients, vendors, and service providers.
- Prepare customs and internal documents accurately with guidance when necessary.
- Handling client queries in a prompt, efficient and professional manner.
- Contact clients or other brokers to request additional documents or information if needed.
- Respond to calls and questions from internal and external sources.
- Trace shipments and set up pre-arrivals at Customs.
- Proper escalation and reporting of any issues or delays to Team Leader.
- Perform other responsibilities as assigned.
Job Details
Reports to Team Leader
Permanent
Operations
Full-time/Part-time
US, CND, MX
Remote/Hybrid/Office
Required Qualifications and Experience
- High School diploma or equivalent.
- Minimum 1 year of experience in similar role.
- Preferred experience with customs brokerage software.
- Basic MS Office knowledge.
- Basic knowledge of the LVS program (CND Only).
- Strong attention to detail and ability to handle multiple tasks.
- Customs/Logistics industry related experience preferable.
Physical Demands
- Occasionally bend, squat, kneel, reach above shoulder, and frequently sit, handle objects (manual dexterity), use fine finger movement.
- Occasionally must carry/lift loads of up to 15 lbs.
Work Environment
- Frequently read/comprehend, write, perform calculations, communicate orally, reason and analyse.