About this role

Influx

Job Title: Customer Service Representative

Job Type Full Time Qualification BA/BSc/HND

Location Nairobi
Job Field Customer Care, Success and Service
What We Are Looking For
A strong appreciation for, or hands-on experience with, diverse fashion trends
Experience working with any retail commerce platforms
Familiarity with CRM, e.g., Gorgias and Gorgias AI, or any similar customer support software
Experience using Shopify
Proven experience providing email-based customer support
Excellent written and verbal communication skills
Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently
Ability to work independently as well as collaborate effectively within a team environment
Openness to feedback to ensure the delivery of a high-quality customer service experience
Confidence in navigating the competitive fashion and e-commerce landscape
Passion for staying up to date with fashion trends, fabrics, and production processes
Polite, professional demeanor with excellent interpersonal skills
Proactive mindset with the ability to think creatively and solve problems quickly
Strong time management and organizational skills, with the ability to work independently
Capacity to resolve 10–15 customer tickets per hour
Proven track record of maintaining a minimum 90% quality score

Performance has its benefits within our Reward and Recognition Program - Club 90.
Work-life balance - No more commuting to work, you get back lost days, a lot of lost days.
We provide an internet allowance to cater for connectivity requirements.
Check how your CV matches this job

Customer Service Representative