Customer Service Representative

Job title: Customer Service Representative

Job Overview

Location

Lagos, Lagos, Nigeria

Employment Type Full-time

Work Arrangement On-site

Sector Customer Service & Support

Experience Level Mid-level (3-5 years)

Application Deadline November 15, 2026

About the Company

Iknorbert Communications Limited is a dynamic organization focused on delivering exceptional service experiences. They are committed to ensuring customer satisfaction across all their service channels. The company values efficient communication and effective problem-solving to meet client needs. Their operations involve close coordination with logistics and warehouse teams to guarantee timely deliveries and resolve any issues that may arise. Iknorbert Communications Limited aims to foster a culture of continuous improvement by identifying recurring customer concerns and implementing service enhancements.

Job Description Iknorbert Communications Limited is seeking a dedicated Customer Service Representative to join their team in Lagos. This role is crucial for managing customer inquiries, resolving complaints, and ensuring a consistently positive customer experience across all service channels. As a Customer Service Representative, you will be responsible for handling a variety of customer interactions, including those related to orders, deliveries, and product availability. You will collaborate closely with logistics and warehouse teams to address delivery challenges and provide timely updates to customers, especially in cases of delays. This position also involves managing product complaints and customer escalations, maintaining prompt responses on live chat, and keeping accurate records of all customer interactions. Identifying recurring issues and suggesting service improvements will be a key part of your contribution.

Required Skills

• Customer Service
• Communication
• Problem-solving
• Organizational skills
• Time-management
• Computer skills
• Customer service software

Key Responsibilities

• Handle enquiries about orders, deliveries and product availability.
• Coordinate with logistics and warehouse teams to resolve delivery issues.
• Provide timely order updates and communicate delays to customers.
• Handle product complaints and customer escalations.
• Maintain prompt responses to live chat enquiries.
• Keep accurate records of customer interactions.
• Identify recurring complaints and recommend service improvements.

Qualifications

• BSc/B.Ed/HND/OND/NCE in Mass Communication, Business Administration, Social Sciences or a related field.

• 4–10 years' customer service experience; call centre experience is preferred.

• Excellent written and verbal communication skills.

• Strong problem-solving, organisational and time-management skills.

• Good computer skills and familiarity with customer service software.

• Ability to work independently and in a team.

• Applicants living around Surulere, Yaba, Oyingbo, Mushin, Orile, Iganmu, Idumota and Mile 2 are encouraged to apply due to proximity.

• Who Should Apply

• How to Stand Out When Applying

• Posted Date

• November 2, 2026