About this role
We are looking for CSRs to join a fast growing account in Davao City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
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At least a HS Graduate (Old Curriculum)
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Must have at least 1 year of BPO omnichannel experience (voice, chat, email)
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Must be conversant in both spoken and written English
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Amenable to work fully on-site in Davao City
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Amenable to work on shifting schedule and graveyard shift
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Can start ASAP
Benefits
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Free HMO
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Free Dependents
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Night Differential
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Program Incentives
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Please note that this is contingent to the final company or account you'll be profiled to.