Customer Service Representative I

Customer Service Representative I

Job Details

Location: San Diego, California Category: Professional Services Salary: Apply for details Country: United States Employment: Contract Worksite: On-Site

Job Description Pay range: 19-24/hr depending on experience

Duties

• Upon completing training period, enter and accurately process high volume of daily orders (75-150 daily) into our ERP database system.
• Identify discrepancies or obstacles affecting on-time delivery and communicate with the customer for timely resolution.
• Consistently meet or exceed productivity and quality expectations to support service targets and customer satisfaction; escalate roadblocks.
• Navigate multiple system applications to deliver service in every interaction throughout the order life cycle.
• Provide exceptional service to customers over the phone and via email to place new orders and provide availability and delivery information.
• Master intricacies and fulfillment criteria of multiple ordering platforms.
• Gain familiarity with specific customer needs for various public and private research institutions.
• Maintain professional privacy regarding confidential customer information.
• Actively participate in daily department meetings, owning metrics and providing insights and solutions.
• Other projects or responsibilities as may be required.

Skills

• 0-1 years of applicable Customer Service experience
• 0-1 years of experience entering high volume of data or orders (100-150 daily)
• 0-1 years of experience with EDI order processing
• 0-1 years of experience with ERP systems
• 0-1 years of experience with CRM systems
• Strong computer skills, including MS Office
• Proven excellent verbal/written communication
• Strong attention to detail – accuracy is essential
• Desire to work in a dynamic, fast-paced environment
• Proven track record of de-escalating customer issues with sympathy and empathy

Education

• minimum High school diploma/GED
• Equal Opportunity Employer