About this role
Job title: Customer Service Representative I
About the Role The Customer Service Representative I will support Cargo Solutions customers through the ordering process, handling order entry, status updates, and issue resolution to ensure accurate and timely processing. This role emphasizes delivering excellent service and coordinating with Sales, Finance, and Operations to meet customers’ needs.
What You'll Do
- Timely and accurate data entry of customer orders
- Sending order acknowledgments
- Answering questions related to the ordering process
- Creating quotes for customers
- Following up with customers and colleagues to ensure orders are shipped and invoiced promptly
- Collaborate with Sales, Finance, and Operations to meet customers' needs
What We're Looking For
- Excellent customer service and communication skills
- Ability to use a computer system to process orders quickly and accurately
- Time management
- Detail-oriented
- High School Diploma or equivalent
- 1-2 years of experience in a Customer Service role
- Proficiency in MS Office products
Nice to Have
- NetSuite experience is a plus
Compensation & Benefits
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
- Flexible and competitive benefits plans offer the right options to meet your individual/family needs