About this role
Customer Service Representative
GUO Logistics Limited
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Location: 33 Nkwelle Ezunaka, Anambra
Responsibilities
- Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
- Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations.
- Supervise and verify proper packaging, registration, and inspection of parcels before dispatch to ensure compliance with company policies and safety standards.
- Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
- Maintain accurate shipment documentation including waybills, manifests, receipts, and proof of delivery.
- Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
- Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
- Record and maintain customer data and transaction history accurately in the CRM system.
- Support revenue collection and ensure all transactions are properly recorded and accounted for.
- Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.