About this role
Job title: Customer Service Representative
About the Role Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. This role supports Motion Industries in delivering excellent service and maintaining customer relationships.
What You'll Do
- Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
- Place customer orders via telephone, fax, electronic methods, or walk-in.
- Influence Motion Industries' gross profit by negotiating sale and purchase prices within defined parameters.
- May adjust non-contract pricing to meet customer demands while maximizing profit.
- Build customer relationships to drive repeat business and support process improvements.
- Place orders to maintain appropriate inventory levels; source products from branch/inventory or supplier inventory.
- Determine cost-effective shipping methods; expedite backorders.
- Partner with Account Representatives to ensure customer satisfaction; may pull inventory and prepare orders for shipment; may handle returns.
- Perform other duties as assigned.
What We're Looking For
- High school diploma or GED; 0-3 years of related experience or equivalent.
- Reliability, organization, and attention to detail.
- Strong written, verbal, and listening communications; ability to multi-task and manage time effectively.
- Moderate computer skills, including information processing, business systems usage, and internet product search.
- Product knowledge is preferred.
- Excellent driving record preferred.
Compensation & Benefits
- Motion Industries offers a benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.