About this role
Customer Service Representative Job at G126 Continental Travels
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Yaba, Lagos
Employment Type: Full-time
About the Role
- We are seeking a Customer Service Representative who will serve as the first point of contact for our clients, handling inquiries, resolving complaints, and ensuring an outstanding customer experience across all touchpoints.
- The ideal candidate is a strong communicator with a passion for problem-solving and a keen interest in the travel industry.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in person
- Provide accurate information on travel packages, bookings, visa processes, and other services
- Handle and resolve customer complaints in a timely and courteous manner
- Process bookings, cancellations, and modifications in line with company procedures
- Maintain accurate records of customer interactions and transactions
- Liaise with other departments (bookings, visa processing, accounts) to ensure smooth service delivery
- Follow up with clients to ensure satisfaction and gather feedback
- Support the team in achieving customer satisfaction and retention targets.
Requirements
- OND / HND / Bachelor's Degree in a relevant field
- 1 - 3 years of experience in a customer service role.
- Excellent verbal and written communication skills
- Strong interpersonal skills and a customer-first attitude
- Ability to multitask and work under pressure
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with travel booking systems or CRM software is an added advantage
- Problem-solving mindset with strong attention to detail.
What we offer
- Probationary monthly salary: N180,000 – N250,000 (commensurate with experience)
- Performance-based incentives.
- Opportunities for career advancement.
- Travel perks, Pension, HMO, etc.