About this role
Job title: Customer Service Representative (French Speaking)
We are seeking a French-speaking Customer Service Representative to handle customer interactions, provide clear communication and problem-solving support, and meet performance targets in a fast-paced environment.
Responsibilities
- Handle customer interactions in French and English, providing support and solutions to inquiries and issues
- Provide strong communication and problem-solving support while meeting performance targets
- Work effectively in a fast-paced team environment and adapt to required shift schedules
Requirements
- Minimum of OND/NCE or equivalent qualification
- Fluency in French and English, both spoken and written
- Previous experience in a call centre, customer service, or BPO environment is an advantage
- Strong communication and interpersonal skills
- Good listening, problem-solving, and customer-handling skills
- Proficiency in using computers and basic customer service applications
- Ability to work under pressure and meet performance targets
- Ability to work effectively in a team and adapt to shift schedules