About this role
Solvo Global Customer Service Representative (French And English) Job Type Full Time Qualification BA/BSc/HND
Experience
- Location Nairobi
- Job Field Customer Care, Success and Service
What You'll Do
- Assist customers through phone, email, and text channels
- Resolve inquiries efficiently while delivering an exceptional customer experience
- Use CRM tools to document customer interactions
- Maintain accurate customer information in internal systems
- Collaborate with team members to achieve service excellence
What We're Looking For:
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Advanced/Fluent English and French language skills (mandatory)
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Excellent verbal and written communication skills
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Strong problem-solving and critical-thinking abilities
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Ability to multitask and navigate multiple systems simultaneously
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Positive attitude and customer-focused mindset
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Professionalism, reliability, and eagerness to grow
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Important: Only candidates with fluent French (B2+ level or higher) will be considered for this position.